Shipping Policy
SHIPPING TIME
Shipping time varies by location. These are our estimates:
|
LOCATION |
*ESTIMATED SHIPPING TIME |
|
United States |
10-20 Business days |
|
Canada, Europe |
10-20 Business days |
|
Australia, New Zealand |
10-30 Business days |
|
Mexico, Central America, South America |
15-30 Business days |
|
Asia |
10-20 Business days |
|
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
PREPARATION
Normally order is shipped out within 5~7 business days after payment accepted. It excludes weekend and holidays. It can be faster or later according to product stock status, manufacturing issues and any other unavoidable situations.
- We ship out orders on the basis of first come first served regardless of shipping method. Shipping can be delayed during busy season ( Christmas & new year season, etc) and due to order rush.
- We will send Shipment notification and photos of package to your email account. Kindly check your spam messages too because sometimes google categorize these mails into spam folder.
- If any inquiry on order or assistance (address change / update, payment error, wrong information, etc.), customer should email to info@heartnseoulshop.com within 24 hours after payment accepted.
- Incoterms of all the shipping methods is CFR (Cost and Freight) thus none of accidents (theft, robbery, destruction, etc) or natural disasters (earthquakes, tsunamis, flood, etc.) are compensated unless customer pays for insurance separately. If customer wants to change it to CIF (Cost, Insurance and Freight) for possible damages or accidents, customer should email to info@heartnseoulshop.com within 24 hours after placing the order and pay insurance cost.
PACKING
Products are packed in bubble wraps and hard paper box basically.
- Products can be packed in 2 or more parcels due to package size/weight/volume and shipping fee increase. Delivery time of each parcel can be different because of the local postal circumstance though they are under the same order.
- Packing stuff can be changed from Box to bubble vinyl bag due to product size and weight.
SHIPPING METHOD
Heartnseoul offers the best shipping options, which are efficient and reliable. Shipping fee is fluctuated by various factors as product weight (quantity), destination, etc.
Contact number is mandatory for all shipping.
Shipping method can be changed/upgraded without notice if figured out package size/volume is not matched with the shipping method chosen by customer. Orders can be combined without notice while packing process as well.
A GUARANTEE
We're so confident you'll love our products - we offer FREE SHIPPING on all order of $50 and a 100% satisfaction guarantee.
Don't like something you bought? Tell us, and we'll be happy to solve your issue.
CUSTOM TAX
Customer can request Heartnseoul for amendment in invoice if necessary. Please email to info@heartnseoulshop.com within 24hrs of payment.
Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.